COURSE SYLLABUS
Operations and Quality Management, 9 credits
Verksamhets- och Kvalitetsstyrning, 9 högskolepoäng
Course Syllabus for students Spring 2017
Course Code: TOQK17
Confirmed by: Dean Mar 1, 2016
Valid From: Jan 1, 2017
Version: 1
Reg number:JTH 2016/2674-313
Education Cycle: First-cycle level
Disciplinary domain: Technology (95%) and social sciences (5%)
Subject group: IE1
Specialised in: G1F
Main field of study: Industrial Engineering and Management

Intended Learning Outcomes (ILO)

After a successful course, the student shall

Knowledge and understanding

- show familiarity with fundamental principles, methodologies and techniques for operations and quality management
- display knowledge of how to manage and improve operations using methodologies and techniques for operations and quality management
- demonstrate comprehension of how to develop policies, goals, structure and procedures for an integrated management system including quality, environmental, safety and corporate social responsibility management systems.

Skills and abilities

- demonstrating skills of planning and conducting improvement projects using process mapping, quality improvement tools, statistical process control, design of experiments and customer-focused product development
- demonstrating the ability to collect, assess and analyze process information in order to systematically identify and solve quality related problems within industry and service

Judgement and approach

- demonstrating the ability to critically assess and discuss how quality and operations management can contribute to industrial development through improvement of products and processes
- demonstrating the abilityto critically assess and discuss the importance of operations and quality management in order to create a sustainable society

Contents

The course Operations and Quality Management provides a knowledge on how to acquire business excellence through sound and practical operations and Total Quality Management Implementation.

The course includes the following elements:
- Strategies within TQM
- Quality Excellence Models
- Process management
- Integrated Management Systems with focus on quality, environmental, safety and corporate social responsibility management systems
- Customer focused planning
- 7 improvement and 7 management tools
- Design of experiments
- Statistical process control

Type of instruction

In order to encourage active learning with our students, the course is organised around a number of project assignments connected to an industrial example. The teaching consists of lectures, where theoretical perspectives are presented; seminars for discussion of cases; tutorials where the students have the opportunity to apply central methods; and regular supervision to support the projects.

The teaching is conducted in English.

Prerequisites

General entry requirements and completed course Leading Sustainable Organizations, 9 credits (or the equivalent).

Examination and grades

The course is graded 5,4,3 or Fail.

The course is examined through the case assignments, individual assignment and written examination. In order to pass the course the student needs to be approved on all three parts: group assignments, an individual assignment and a written exam. The results from the examination are weighed together to form the final grade.

Registration of examination:
Name of the TestValueGrading
Written examination3 credits5/4/3/U
Assignments6 credits5/4/3/U

Course literature

The literature list for the course will be provided one month before the course starts.
Title:Quality From Customer Needs to Customer Satisfaction
Author: Bo Bergman and Bengt Klefsjö
Pubisher: Studentlitteratur, 2010